Support Center

Answers for every Heimdall workflow.

Browse guides, find quick fixes, and keep your operations running smoothly. If you still need help, our team is ready.

Avg response time: under 1 business dayCoverage: Mon - Fri, 09:00 - 17:00 GMT

Getting started

Set up your company profile, roles, and first tour in minutes.

Confirm availability, manage participants, and keep ops aligned.

Find guides and vehicles, assign resources, and track status.

Manage users, invoices, payouts, and payment settings.

Follow these steps to launch your Heimdall workspace quickly.

1
Complete your company profile
Add logo, service category, and default settings under Company.
2
Create tours and departures
Set pricing, capacity, and availability to open sales.
3
Invite your team
Add Operations, Managers, or Accountants so everyone stays aligned.

Quick help

Book a 20-minute onboarding session and we will tailor Heimdall to your workflow.

Run daily operations with confidence and clarity.

Confirm bookings and update participant lists.

Move guests between departures without losing history.

Track confirmations, cancellations, and pending requests.

Source guides and vehicles with transparent status updates.

Keep your team and payments organized in one place.

Manage roles, access, and password resets.

Review payouts, settlements, and invoices.

Update billing details and company information.

Send us a message with your company name, the page you were on, and any error details.